FAQs

What currency are the prices I see in the store?
All store prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Most orders ship within 2 days of placing your order, please allow up to 5 business days for your order to be shipped, average delivery times are 3-7 days from placing your order.
Tracking numbers will be updated as soon as your order has been SHIPPED. If you don't have a tracking number after 1 business day please email us at monkeystradingllc@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?
We do not offer refunds on sports card or trading card products, if there is an issue with your order we will do our best to fix it and make it right!

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled an incorrect address, simply send us an email at monkeystradingllc@gmail.com as soon as possible for us to correct the shipping address. If the address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect address submission.

How long does shipping take?
Please allow 2-5 business days for your order to be processed and shipped, average delivery times are 3-7 days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please send us an email at monkeystradingllc@gmail.com and we will be happy to assist you in any way we can. We receive a large number of emails, If you wish to get a prompt response please attach your order number and any additional information relevant to your issue or question. Thanks!